What You’ll Learn in This Smart Problem Solving Training
The training on Smart Problem Solving has the following learning objectives:
- What is a Problem and Problem Solving?
- Why Problem Solving?
- How to do Problem Solving?
- Problem Solving Step by Step.
- Planning, Team Building and Problem Defining.
- Root Cause Analysis
- Taking Corrective Actions and Measuring Performance
- Why May Problem-Solving Initiatives Fail?
This training is completely self-paced, so you can begin at any time and set your own pace. Training duration is 30 days from signup/assigned date.
On purchase, or if company enrols you in a training, you will receive an email invitation to signup on the portal. Upon login you can access assigned/purchased trainings from "My Courses/Trainings" tab. You can access the trainings from any device with a live Internet connection. The training will work on a desktop, laptop, tablet, and smartphone.
Online trainings provide unparalleled convenience and flexibility. You can take the training anytime and anywhere; on any device you own.
You can email your instructor directly at [email protected] or utilize the training discussion board.
Currently trainings are offered in English language only.
Training is in audio visual format. You need to watch all the videos.
Trainee must have basic understandings of English language. Trainee must have a computer/mobile/tablet along with stable internet connection to attempt the training. Trainee must be familiar with basic use of computer.
Conceptual understanding from video lectures will be examined by an exam (where applicable) (multiple choice, true/false etc). You need to watch all the videos to complete the course.
Soft copy of test results (if applicable) will be emailed right after test submission. You can always access your current and previous results from your portal using your credentials.
Course completion/qualification certificates will be awarded to qualifying trainees right after course completion or exam submission through email. Trainees can download and print it later from their respective portals.
Full refund before the course is attempted, No refund will be processed if a candidate has started a course.
A symptom is a visible indicator of a problem (e.g., a machine breakdown). The root cause is the underlying reason that, if eliminated, prevents recurrence. Module 7 covers root cause analysis.
The course covers tools such as the 5 Whys, fishbone diagrams, and other structured techniques to move beyond symptoms. Module 7, Part 3 specifically addresses root cause analysis tools. ASQ – Root Cause Analysis.
A structured process includes defining the problem, containing it, finding the root cause, taking corrective action, and preventing recurrence. Modules 3 through 10 walk through this step‑by‑step. see Smart Root Cause Analysis for deeper coverage.
Once the root cause is identified, corrective actions eliminate it, and preventive actions stop similar issues from occurring elsewhere. Module 8 covers corrective actions, and Module 10 covers preventive actions. explore Smart Corrective and Preventive Actions for advanced training.
Common reasons include unclear problem definition, jumping to solutions, lack of management support, poor team dynamics, and failure to verify effectiveness. Module 12 addresses these challenges in depth.
Yes. Organisations like the American Society for Quality (ASQ) offer certifications that require mastery of structured problem‑solving methodologies. The ASQ’s Certified Quality Improvement Associate (CQIA) is one example that tests these skills. This course helps prepare for such credentials.
- Basic Instructions
- Introduction
- Module 1 – What is a Problem or How to understand it or What...
- Part 1: What is a problem?
- Part 2: What is Problem Solving?
- Part 3: Why to Solve Problems?
- Part 4: When and Where to Solve Problems?
- Lesson Learned
- Module 2 – Traits of Smart Problem Solver
- Part 1: Smart Problem-Solving Skills
- Part 2: Problem Solver Qualifications and Competencies
- Part 3: Problem Solving Team Leader/ Facilitator Qualificati...
- Lesson Learned
- Module 3 – How to do Problem Solving
- Lesson Learned
- Module 4 – Planning and setting up a Team
- Lesson Learned
- Module 5 – Defining the Problem
- Lesson Learned
- Module 6 – Activate Interim Containment
- Lesson Learned
- Module 7 – Find the Root Cause
- Part 1: What is Root Cause Analysis
- Part 2: How to Perform Root Cause Analysis?
- Part 3: Root Cause Analysis Tools
- Lesson Learned
- Module 8 – Taking Appropriate Corrective Actions
- Lesson Learned
- Module 9 – Implement and Validate Corrective Actions – Track...
- Lesson Learned
- Module 10 – Establish Preventive Actions
- Lesson Learned
- Module 11 – Recognize the Team
- Lesson Learned
- Module 12 – Why May Problem-Solving Initiatives Fail
- Part 1: Problem Solving Challenges Overview
- Part 2: Operational Excellence Challenges
- Part 3: Organizations’ Cultural Challenges
- Lesson Learned
- Final Qualification Exam
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